Refund and Returns Policy

Terms of use
Welcome to Mail Order Pharmacy Website. provides its services to you subject to the notices, terms, and conditions set forth in this agreement (the “Agreement”). In addition, when you use any service (e.g., Customer Reviews), you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such services, and they are incorporated into this Agreement by this reference. reserves the right to change this site and these terms and conditions at any time.
Accessing, browsing, or otherwise using the site indicates your agreement to all the terms and conditions in this agreement. Please read this agreement carefully before proceeding.

Use of Site:
You represent and warrant that you are at least 18 years old or visiting the Site under the supervision of a parent or guardian. Subject to the terms and conditions of this Agreement, hereby grants you a limited, revocable, non-transferable and non-exclusive license to access and use the Site by displaying it on your internet browser only for the purpose of shopping for personal items sold on the Site and not for any commercial use or use on behalf of any third party, except as explicitly permitted by in advance. Any breach of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you. .

Shipping & Delivery
For orders under $149 in value shipping fees start from $8.95 for Australian delivery only. The vast majority of orders (over 90%) are despatched either on the same working day or the following working day. A signature may be required on receipt. Our standard delivery option includes packaging, handling and Australia Pos delivery postal costs.
For orders that weigh 30kg or more (and for every subsequent 30kgs) there is an additional handling charge of $13.49 per 30kg. Terms & Conditions Apply.
Prescription orders are delivered FREE of charge. Prescription orders are despatched using registered post. We aim to despatch Prescription orders on the same working same day as we receive your Doctor prescription. Delivery is made using a signed for service in unmarked discreet packaging.
For orders over $149 in value and weighting less than 3kg we offer free delivery. Australian delivery only.
All orders are tracked; but we only insure orders that have been registered.
Please allow 3-7 working days for all orders to be processed and shipped.
If you have any special instructions for the delivery driver, please leave details in the comments section of the checkout.
When ordering a ‘Pharmacy Only’ medicine, we do require you speak to a pharmacists before we are able to dispatch your order. Your order will be delayed until you have been counselled by one of our pharmacists and approved for dispatch.
Privacy & Security
We respect your privacy and takes your online safety seriously. In order to provide you with the best products, efficient customer service, and timely updates, we record a variety of information from your visit to our site. To better protect your privacy, we provide the notice below explaining our online information practices and the choices you can make about the way your information is collected and used.
This Privacy Notice applies only to this website and does not necessarily apply to personal information we collect from you offline. Please see the section on Offline Collection, Use & Disclosure of Information details. We are not responsible for the content or privacy practices on any website other than to which this Site links or that links to this Site.
This Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, such as:
* Safeguarding all financial transactions done through this Site with Secure Sockets Layer (“SSL”) encryption
* Granting only employees who are providing a specific service access to your personal information
* Working only with third-party service providers who we believe adequately secure all computer hardware.
While our business is designed with safeguarding your personal information in mind, please remember that 100% security does not presently exist anywhere, online or offline.
Returns & Replacements
Our Customer Service representatives determine eligibility for refunds and exchanges once customers have contacted us and explained their reason for return. Returning packages without prior approval from Customer Service will halt or delay your return.
All returned items must be in brand-new condition, unused and with original tags and packaging. Requests to return items due to quality issues, damage during shipping, color/style/size error or allergic reaction from use must be accompanied by photos or other evidence that clearly shows the problem with the item received. We reserve the right to charge a handling fee on all items returned for other reasons.
In Australia, some medicines are available only on prescription because doctors and other health professionals need to check that you really need them — and advise you on how to take them safely. Some medicines can have side effects and can interact with each other, as well.

You cannot use your credit card to buy prescription medication online. Please email copy of your Doctor’s prescription to We will let you know once your mediation is ready for pick up.

Payment, Pricing & Promotions makes paying for your orders easy by providing a range of convenient payment options. Below is a guide to the different payment methods used by so you can choose the right way for you.
  All  prices  are in Australian Dollars  and  are  inclusive  of GST
Viewing Orders
The View Orders window displays the status, shipping, work order, purchasing (for internal sales orders), and invoicing information for orders, returns, and internal sales orders. You can use the View Orders window to view detailed information about all shipments made on an order, including quantity and date shipped, freight carrier, and waybill number. You can also use the View Orders window to view the current cycle status of an order,  its lines. Invoice and payment information can also be viewed for each order..
Updating Account Information
You can update your online account profile information anytime, just log into the Member Center .
Security Policy
Mail Order Pharmacy uses the NAB Transact Payment Gateway for its online credit card transactions. NAB Transact Payment Gateway processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the NAB Transact Payment Gateway are secured payments.
Payments are fully automated with an immediate response.
Your complete credit card number cannot be viewed by Mail Order Pharmacy or any outside party.
All transactions are performed under 128 Bit SSL Certificate. All transaction data is encrypted for storage. SSL Certificate is used to encrypt the connection between our web site and the web browser of viewers of your web site. it features Up to 256 Bit Encryption and 100% Trusted Root Guarantee; however, if you still feel uncomfortable providing your credit card details online, we can arrange for an alternative method which you are comfortable with – Please call us on +61 2 9358 6712 .
Contact us
If at any time you have any concerns or questions about your order please contact one of our staff: or (02) 9358 6712 (8:30am-10:05pm Mon-Fri)

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18 Darlinghurst Road, Potts Point NSW

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(02) 9358 6712

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